GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

Generative artificial intelligence has usurped its traditional counterpart as the next growing technology taking the payments industry by storm.

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

Customer service chatbots are the most common form of generative AI support used by the travel industry according to an ...

The customer service landscape is experiencing a revolution—driven by automation and generative AI. While traditional ...

Telco consumers increasingly expect a more personalized relationship with their service provider – they appreciate efficient ...

AI agents can be found in a variety of industries, including healthcare, finance, manufacturing, customer service, and ...

Shipping giant CMA CGM and tech startup Mistral AI expect rapid productivity gains from a 100 million euro partnership ...

SAN FRANCISCO - Verizon (VZ) said an AI assistant for the company's customer service representatives built using Google (GOOG) models had cut down on call times and freed them up to sell products ...