Why is it that we still get a tiny thrill from checking the mailbox each day? Rationally, we know what’s in there: bills we don’t want, catalogs we never ordered, and that bulky Valpak stuffed ...

Also, thank-you notes should be kept brief ... Get a brief on the top business stories of the week, plus CEO interviews, market updates, tech and money news that matters to you.

I’ve used thank you notes in my business for over a decade and even received referrals from people I’ve met at networking events because they were so impressed by my immediate follow-up notes!

Need a break? Play the USA TODAY Daily Crossword Puzzle. One of my favorite forms of recognition is a personal thank-you note sent to an employee’s home. Recently, during an offsite visit ...

I remember grumbling over this at the time, but thank-you notes have since become a passion of mine. Explore HBR HBR Store About HBR Manage My Account Follow HBR Harvard Business Publishing ...

Proofreading is to business communication ... and illustrations will spell the difference between a rote thank-you note and one the recipient tacks to his computer and sneaks a peek at whenever ...

Some gestures are timeless, such as sending a thank-you note. With the season of giving upon us, perhaps we need a reminder that gratitude shouldn’t be reduced to a text message full of emojis.

DEAR MISS MANNERS: My mother raised me to send a thank-you note when I received a gift. I am a new business owner and I have sent out holiday gifts to my 65 clients. Since then, my inbox has been ...