CX isn't a box you can check. It must be an essential part of doing business and a first-tier organizational mandate. A new customer experience framework is needed to consolidate, visualize, and ...

There are now hundreds of Cisco partners that are part of PLS, which is being renamed CX Partner Framework, Samuels said. These partners have a digital interface between their ticketing and IT ...

Mitel, a global leader in business communications, today announced the upcoming general availability of its AI-powered ...

Ivan Kotzev, Lead CX Services Analyst, NelsonHall, said, "Movate's advanced CX transformation framework combines flexible work models, AI-powered digital assets, and innovative commercial constructs.

Moreover, Mitel’s Common Communications Framework ensures consistent security, compliance, and resiliency across the entire Mitel ecosystem. “Mitel CX distinguishes itself in a crowded CX ...