The high dividers also deflect noise to prevent distractions caused by other workers' phone conversations ... complex layout that requires extra planning to make the most of a call center's ...

John Klein is a solutions architect at CDW and an industry expert in communication and collaboration platforms. He has ...

Commissions do not affect our editors' opinions or evaluations. A contact center is every customer’s first call for answers or solutions related to your products or services, so it’s important ...

Why facilitate “fear and loathing” in the contact center, why sabotage relationships by leaving them to hope and to chance? Only by intentional design and by ongoing attention can we hope to ...

If you’re after versatile and reliable call center software, our research suggests RingCentral Contact Center is the best option out there. It offers a range of advanced features, including ...