Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer service is a key ...

LOWELL, Mass., May 22, 2025 (GLOBE NEWSWIRE) -- Jabra, the world’s leading professional audio brand, today announced Jabra ...

However, modern call centers can be difficult to monitor, especially if your agents work remotely. Understanding how customers feel about that first touch point is what quality assurance (QA ...

That experience will be needed as the company tries to grab a share of the $18 billion to $20 billion market for customer-support quality assurance. With about 100,000 call centers in the United ...