Every day, call center agents talk to complete strangers ... Encourage your agents to make their greeting their own, but provide a sample script to set a standard for the information they ...

Consumer passwords for the Obamacare website have not been reset, HHS officials say, but call center representatives were mistakenly given that incorrect information. “A wrong script was ...

And now, documents that are reading like call center employee scripts, are grabbing Senator Pizzo's attention. “Why are we wordsmithing on something that has to do with their survival?