Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

Aqua, a division of Essential Utilities, is hiring customer service representatives for its call center in Cary.

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

Customized greetings Open/closed schedule UB Person Number entry and InfoSource integration Call transfer options (e.g., “Press 1 for…”) Voicemail Customized on-hold messages Use of wrap-up codes to ...

Stay up-to-date with the latest Contact Center and Contact Centers as a Service (CCaaS) news and insights at CMSWire. Our Contact Centers CCaaS channel delves deep into the evolving world of ...

Discover how using a PBX like 3CX can revolutionize your cloud call center’s functionality, improving efficiency and customer ...