Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Communicating effectively with the customers will contribute to their ... This makes it more difficult to build positive working relationships. A breakdown in communication can result in missed ...

Never have a difficult conversation with an employee in a place where other employees--and especially customers--can hear ... both of you can feel secure to communicate openly and honestly.

Difficult customer interactions are taking a toll on frontline employees ... inequitable benefits, and inconsistent communication from leadership than their non-customer-facing counterparts." 1.3 ...