Conversational Analytics: By analyzing call transcripts alongside post-call NPS surveys, QuestionPro customers can pinpoint the exact moments in conversations that impact customer satisfaction.

Moreover, conversation analytics can also enhance internal communication within organizations. By analyzing how teams communicate with one another, businesses can identify silos or inefficiencies ...

In addition, user analysis will move from SQL- and Python-based queries to conversational analytics with natural language processing." This means changes in the roles of coders, who "will ...

By combining the power of Azure with Marchex’s AI-driven conversational analytics, which are trained on billions of minutes of conversations, the partnership aims to deliver value and reach at ...

LOS GATOS, Calif., May 6, 2025 /PRNewswire/ -- Kyvos Insights today announced the launch of Kyvos Dialogs, a groundbreaking AI-powered conversational analytics product. This innovative solution ...

SCOTTSDALE, Ariz., Feb. 5, 2025 /PRNewswire/ — Paradox, the conversational AI platform helping global employers like Chipotle, 7-Eleven, General Motors, Nestlè, and nearly 1,000 clients ...

As conversational analytics matures, it can provide actionable insights faster than ever. When implementing this method, ensure your analytics tools are integrated across channels to capture an in ...

Google has also added a conversational analytics tool to Looker, currently in preview, to help enterprise users interact with data using natural language. The tool, essentially an agent ...