USAA earned a customer satisfaction score of 741 for claims. But the insurer, which only serves military members and their families, was excluded from J.D. Power’s rankings. Several other insurance ...

TROY, Mich.--(BUSINESS WIRE)--With U.S. auto insurance rates up 11.2% on average during the past year—and insurers still losing an average of five cents on every dollar of premium they ...

Moments of Truth Research Shows Strong Link Between Insurer and Repairer Customer Satisfaction and Reveals Carriers’ Customer Retention Is Not Tied to Satisfaction The study, based on data from 2,400 ...

Netradyne, a provider of AI-powered fleet safety solutions, has collaborated with Kutzler Express, a YMX Logistics company to leverage Netradyne's dual-facing safety cameras and driver-coaching ...

In addition to the government shutdown, economic data blackouts, and volatile tariff rate changes, there is another, yet mostly unnoticed, threat to the very functioning of U.S. economy: high profits, ...

Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Due to the rapidly evolving business environment, organizations' survival hinges on their ...

CHICAGO--(BUSINESS WIRE)--CCC Intelligent Solutions Inc. (CCC), a leading cloud platform powering the P&C insurance economy, today released the findings from its Moments of Truth study identifying the ...