According to Capterra, a division of Gartner, in the past two years, customer satisfaction scores have improved for 63% of U.S. businesses. And there’s a reason. According to Laura Burgess ...

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...

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With millions of customers in more than 90 countries, Microsoft Corporation hardly requires an introduction in many parts of ... ensuring broad customer satisfaction, and quickly containing ...

Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...

Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Car ...