That means for every customer interaction, the automation and self-service can evolve.” In other words, once AI has the customer’s information, it should be used appropriately to eliminate ...

Delivering positive customer experiences is a common goal of all service providers and the integration of self-service options can further augment the customer experience. But, in practice ...

The Kiosk has a branded 21.5" display and it is connected to a SumUp Plus card reader. It is also powered by SumUp Connect, a ...

most experts agree that customer service jobs will be augmented and automated but not replaced. By automating mundane tasks, AI could provide a better experience for customers with more self ...