What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Snap was designed to share photos and videos. The main goal of customer service is to serve a customer as efficiently possible and to enable complex enterprise workflows behind the scenes to get a ...

Many interactions with customer service make you feel central only in the sense of being the prime target of corporate abuse. Such experiences grew especially maddening amid the staff shortages ...

From long waits at the airport to rude store clerks to ineffective helplines, shoddy customer service is a universal frustration. Today, companies crunch data and use artificial intelligence to ...

It’s not just you: More U.S. customers than ever before report experiencing product and service problems. That’s according to the National Customer Rage Survey, a study of 1,000 respondents ...