How can effective record-keeping and analysis help businesses unlock the hidden value within their consumer conversations?

I love using AI chatbots for long, complex conversations. But the truth is that some AI chatbots handle lengthy chats much ...

CNET reported a few weeks ago that Amazon is preparing to remove a key privacy setting in its Alexa smart home devices. Today ...

Even when teams share common goals, the lack of standardized and integrated data can create a sense of informational ...

Data-driven policy is often held up as the gold standard. But by reducing people to measurable statistics, it can also what’s ...

By collecting, aggregating, and monitoring data from conversations over time, organisations can spot trends early and develop a plan to educate consumers. AI tools can listen to these ...