Redmond is also launching a program called Microsoft AI Accelerator for Sales, to help business customers ditch legacy CRM systems and implement agents and AI services within sales organizations. That ...

The new Teams Phone Extensibility will allow organizations to get the best of their Teams platform by integrating it with ...

Microsoft plans to increase prices for a variety of Dynamics 365 offerings on Oct. 1 by an average of 12 percent or $17 per user or per device per month as the vendor adds more generative ...

Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and multiple channels efficiently.

The transition will enhance Ellucian solutions that power student and donor relationships, delivering immersive user ...

Microsoft Corp. has announced the launch of new AI-powered Sales Agents designed to help businesses accelerate deal cycles and boost productivity by automating key sales tasks.