Now, an online ITIL service desk is trying to change that perception. Freshservice has come up with a refreshingly simple alternative to popular ITSM tools. In this Freshservice review ...

Most help desk users will likely spend most of their time in two areas of Freshservice. The dashboard offers key metrics pertaining to the organization's ticket workload, and supports ...

FreshService offers strong reporting and analytics tools for service desk performance. It features over 30 pre-built reports on incidents, changes, and assets. IT teams can track SLA compliance ...

Freshservice is an IT service management ... You can then use the analytics tools provided to monitor your service desk performance, giving you a clear picture of progress from the analytics ...

Freshservice can rightly be considered the ... portal so you can make company announcements within the service desk tool. Problems are like tickets but indicate that there's an actual issue ...

Launching Freshservice for Business Teams – an enterprise service management solution (ESM) – builds on Freshworks' mission of helping every employee thrive with modern, easy, affordable products.