Rival British bank Lloyds requires staff to be in only twice a week. Research by Scoop, which tracks hybrid working, shows 93 per cent of British finance companies offer the perk compared with 87 ...

The pressure among lenders, which trickles down to the frontline staff, is another reason for mass exits. The revival in credit growth after two years of weak demand has prompted banks to set ...

The industry claims it has cleaned up its act, but our evidence suggests a strong sales culture pervades the working life of branch and call centre staff. Time will be needed for the changes made to ...

It actually began as a conversation about the vital role branches play even in today's technology-driven banking world ... However, the feedback I consistently receive from front-line staff and branch ...

On Sunday, the U.S. government announced sweeping actions to contain the fallout from the collapse of Silicon Valley Bank, which suffered ... Premiering Tues, March 14, FRONTLINE’s new ...

“The frontline staff in most banks faces the pressures of having to cross-sell products aggressively. High attrition is not linked to the employer, it is seen in freshers and middle-management ...

Fidelity Bank Ghana has underscored its commitment to integrating climate adaptation into its core lending strategy, highlighting its role in private capital mobilisation for a climate-resilient ...

Westpac has built an AI assitant to help support staff deal with customers who think they've been scammed. This content has ...

KUWAIT CITY, Oct 22: Kuwait Finance House (KFH) organized a fraud awareness training program, the first of its kind, for frontline staff across its banking branches and service centers, as well as ...

Africanbank collaborated with local fashion house Khosi Nkosi to launch a new clothing range for its frontline ... was attended by staff members, management, media and other invited guests. Inspired ...

MUMBAI: Finance minister Nirmala Sitharaman has asked banks to ensure that frontline staff of banks speak the local language and do not invoke patriotism and question the customer for not knowing ...