Recently the top executives of a major manufacturing plant in the Chicago area were asked to survey the role that listening plays in their work. Later, an executive seminar on listening was held.

The rapid adoption of AI agents has major implications for who captures value in consumer transactions—particularly who owns ...

Bernstein joined HBR as an editor in 2011 ... these offerings would serve as “a kind of C-suite playbook to help people solve challenges at the moment” and would include “a series of ...