Retail customer behaviors are changing, but retail leaders can take action to ensure their customers are happy, engaged, and buying by making sure they have great experiences to offer them when ...

Customer satisfaction plays a huge role in the success of your retail business since you depend on your customers ... but it can also reveal the extent to which you’re making your customers happy.

Even in industries like retail, which have significantly high turnover rates, highly-engaged workforces reduce turnover by 59%. That means less recruiting, hiring and training for retailers, and more ...