But what creates happy, satisfied customers? By ensuring workers are listened to, have the right tools to do their jobs, and have a positive atmosphere in which to work, business leaders can not ...

To make sure causality wasn't running the wrong way —i.e.: great stock performance making workers happy—Edmans restricted his study to future returns (e.g.: "by relating satisfaction in ...

It’s often said that a happy worker is a productive worker, but how true is that for Aotearoa New Zealand? According to new research from Massey Business School’s Professor Jarrod Haar, Ngāti ...