Dave Martinez, a former technology evangelist at Ivanti, shared a six-step process that businesses can follow to set up their remote help desk systems. A key feature to remember when setting up your ...

One of the biggest benefits of AI for the help desk and overall ... “The most successful [IT support] leaders will focus not on the toys, but on the little practical steps that add real value.” ...

Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction ...

Student-run help desk programs have been popping up at high schools nationwide over the past several years. Among them is Lake Central High School in Indiana, which will offer a computer tech ...

Computer with a working web camera or phone with the Zoom mobile app downloaded (no login required) A stable internet connection to support video Proper lighting (Help Desk staff must be able to see ...

Over the next 12-18 months, the legal industry will see further transformations in help desk support. The future of legal help desk support lies in the ability to quantify and leverage user sentiment.