Zendesk is a cloud-based help desk ticketing system that is known for its user-friendly interface. It offers a range of features, including ticket management, automation, reporting, and analytics.

A document that is filled out to request technical support. The help desk ticket, which contains the customer's name and, if applicable, an account number, describes the problem to be solved.

Did You Know? Popular help desk software like Jira Service Desk, Freshdesk, Kayako and Raisaticket have ticket management features that are automatically built in. A ticket management system allows ...