Console's mission is to help IT teams reduce mundane, repetitive tasks, thereby freeing up time for help desk professionals ...

Another finding shows AI could help desk workers minimize wasted time on busy work. People spend a third of their day on tasks that are "not meaningful to their job," the survey reports ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...