It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

According to Capterra, a division of Gartner, in the past two years, customer satisfaction scores have improved for 63% of U.S. businesses. And there’s a reason. According to Laura Burgess ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Good, caring and personal customer service on the shop floor greatly enhances the customers’ satisfaction, resulting in a greatly enhanced likelihood that the customer will return to the store ...

Discover essential steps to become a successful Customer Experience Planner, including skill development, gaining experience, ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Internet service providers that understand their customers’ expectations and experiences are better positioned to implement focused performance initiatives designed to increase overall customer ...

Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...

Utilities that understand their attitudes, behaviors and preferences are better able to target performance improvement initiatives that can increase overall customer satisfaction and garner support ...