Regarding that customer support, Jeff Bezos, the founder of Amazon, said, “The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.” ...

The trick comes in finding the balance between pitching your product and fulfilling the needs of your customers. If you find yourself unsure of how to get started, however, the members of Young ...

But take-charge “Controllers,” who make up only 15% of all reps, ... fully 81% of all customers attempt to take care of matters themselves before reaching out to a live representative. ...