(Reuters) - Interactive Intelligence Group Inc, a U.S. provider of software and services for call center operators, is exploring strategic alternatives, including a potential sale, according to ...

Companies measure the success of their call center operations using a variety of metrics. Numerous acronyms and short phrases such as ASA -- Average Speed of Answer -- and IVR -- Interactive Voice ...

The unified communications landscape continues to get shaken up this year as call center software provider Genesys Telecommunications unveiled plans Wednesday to acquire rival Interactive ...

Interactive Intelligence's Customer Interaction Center® (CIC) solution, an all-in-one application suite to manage all contact center interactions on one platform, will be showcased at Middle East Call ...