US companies have shipped thousands of call center jobs to countries like India and the Philippines, where labor is cheap and English skills are good enough to answer basic questions from halfway ...

Working at a call center, run by Chicago Lighthouse ... The clients are happy and employees have good-paying jobs, and like Michael Hansen: purpose and fulfillment. "To not just have a job ...

Taylor Pride considered a viable job opportunity in her distressed Dallas neighborhood “too good to be true.” It did not make sense to her that a company would set up a call center in the ...

If you don’t meet their needs or take forever to do so, there’s a good chance they’ll turn to your competition. Call center automation can identify a customer’s identity and connect them ...