Gartner predicts that 40% of all customer service issues will be resolved by unofficial third-party tools powered by generative AI (GenAI) by 2027, signaling a fundamental shift in customer ...

TORONTO, May 6 2024 /CNW/ - TELUS is pleased to announce its new generative AI (GenAI)-powered customer support tool for TELUS.com – one of the first customer-accessible GenAI solutions from a ...