Bad reviews can undermine your brand and hurt your revenue. Learn how to turn things around and transform harmful feedback into a bottom-line boost for your business. A strategic approach to ...

Customer feedback can be a powerful tool to drive growth—especially when it's not what you want to hear. When faced with unfavorable reviews or feedback, there is always an opportunity to learn ...

Whether valid or unfairly given, negative reviews present a challenge because they are publicly visible and can influence potential customers’ perceptions. The main challenges include mitigating the ...

When launching and successfully operating a local business, your online reputation is one of the most influential assets you can build. A combination of delivering great consumer experiences and ...

(WTAJ) — When shopping online and unable to touch, hold and even test an item, many of us rely on reviews from other people, but we’ve learned over the years that not all of those reviews can be ...

“No one answered the phone. Sure, it was after business hours, but that’s still no excuse! One star!” Ever received a review like this on your Google Business Profile – a review so unreasonable that ...

Amal Clooney was the belle of the ball when she hit the scene alongside husband George Clooney at the London premiere of his ...

The Texas Tamale Co. Chicken Tamales leave much to be desired, shoppers say. “These aren’t small, they are very small and ...