Since it was first discussed in the Harvard Business Review in 2003, the Net Promoter Score (NPS) has been a crucial metric ...

Cigna announced in February that it would tie high-level executive compensation to net promoter scores as part of a larger strategy to improve customer experience. The measurement will affect the ...

A widely recognised metric to gauge customer satisfaction and loyalty, Net Promoter Score* (NPS) is used by businesses of all sizes and in all sectors around the world to benchmark performance ...

More than two-thirds of the Fortune 1000 companies use the Net Promoter Score (NPS), making it one of the most widely recognized and commonly used metrics among practitioners (Baehre et al., 2022, ...

Google Cloud is introducing new incentives and rebates for partners — along with “net promoter” scores that assess their work with customers — to help improve partners’ profitability and ...

Jade competes against nine providers in a crowded southern Colorado market. Their achievements are the result of a dynamic, innovative partnership with Calix: ...