You're experiencing omotenashi, a concept of hospitality that makes Japan the world's most polite country. Your every need is met, you feel cared for, and a sense of peace washes over you.

45.7 per cent of respondents say they think asking store staff to smile is harassment, suggesting growing sensitivity to ...

Lexus exemplifies omotenashi by anticipating customer needs before they arise and striving to provide tailored attention to each owner’s experience. “At Lexus it’s in our culture to consider ...

Japan, the captivating island nation in East Asia, is a realm of unparalleled allure, where tradition intertwines seamlessly ...

Japanese toilets are a symbol of the country's hospitality culture, known locally as 'omotenashi'. Now the Tokyo Toilet project is taking the concept a step further by reimagining 17 public ...

and the critical staff shortage could tarnish the nation’s reputation for omotenashi – the traditional Japanese commitment to look after the needs of guests. “We are already seeing a ...

As a part of the Nikko Hotels International, the hotel embraces the spirit of Japanese-style service and hospitality--Omotenashi. Nestled in the heart of Bangkok, Hotel Nikko Bangkok is a new ...

This milestone reflects its unwavering commitment to excellence and the timeless art of "omotenashi" — gracious, heartfelt service that transcends time.