The formula for calculating Customer Retention Rate is as follows: CRR=((E-N)/S)*100, where: E = the number of customers at the end of the period N = the number of new customers acquired during ...

Arlington, Virginia-based Eagle Hill Consulting has developed a new employee retention index that can predict early signs of employees’ likelihood to leave or stay at their jobs. The index is a ...

Click here to obtain a copy of the latest Index. The Black Book Used Vehicle Retention Index is calculated using Black Book’s published Wholesale Average value on two- to six-year-old used ...