“Automation is key to making the help desk staff as productive as possible and maintaining consistent service quality.” What makes a good remote help desk? A good help desk is ...

The real perks of this device are the automation, though ... lift if it detects no one is home (to help keep a cat off of the desk, for example). It also includes presets for different users ...

turning over the service desk and first-line support to bots was a way of freeing up human engineers for value-add tasks. Capita undertook the largest company-wide automation project in the UK ...