isixsigma on MSN14h
The 8 Principles of TQM and How They Drive Continuous Improvement
Key Points The principles of TQM are vital to the success of the approach’s adoption by any organization. TQM places a heavy ...
isixsigma on MSN13d
Fixing Payroll Problems: A TQM Case Study in Human Resources
A large, Indian, fast-moving consumer goods company had completed successful total quality management (TQM) projects to ...
Harvard Business School10y
Why Total Quality Management Programs Do Not Persist: The Role of Management Quality and Implications for Leading a TQM Transformation
Beer, Michael. "Why Total Quality Management Programs Do Not Persist: The Role of Management Quality and Implications for Leading a TQM Transformation." Decision Sciences 34, no. 4 (fall 2003).
Harvard Business School10y
Customization or Conformity? An Institutional and Network Perspective on the Content and Consequences of TQM Adoption
Gulati, Ranjay, James Westphal, and Steve Shortell. "Customization or Conformity? An Institutional and Network Perspective on the Content and Consequences of TQM Adoption." Administrative Science ...