Mr Hsieh, 46, who had been on a family visit at the time, only recently retired after 20 years leading Zappos, acquired by Amazon for more than $1bn. He also played a key part in the restoration ...
A Zappos employee recently had a customer service call that lasted 10 hours and 43 minutes, breaking an internal record at the Amazon-owned online retailer. On June 11, in Zappos' Las Vegas ...
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