The company is expanding its Zendesk AI solution by launching what it describes as “highly sophisticated” AI agents, an agent copilot and new capabilities that ensure proper support staffing ...

Earlier this year, Bret Taylor and Clay Bavor launched a new company, Sierra, with the goal of building these flexible AI agents. This is precisely how Zendesk describes Ultimate: “Its ...

Zendesk today at its Relate conference launched autonomous AI agents, workflow automation, agent copilot, workforce management and quality assurance capabilities powered by Zendesk AI "We've known for ...

SAN FRANCISCO--(BUSINESS WIRE)--Unbabel, an AI-powered Language Operations platform that helps businesses deliver multilingual support at scale, has announced it is the first translation partner ...

Zendesk, a company that provides AI solutions for customer experience (CX), has introduced outcome-based pricing for AI agents. This new pricing model directly aligns costs with the tangible value ...