Gainsight, the world’s leading Customer Success platform, today announced the launch of the first customer agent for Slack, one of only 20 AI applications debuting on the Slack Marketplace. Designed ...

Both packages are designed with the customer in mind, offering omni-channel support that includes voice, SMS, email, social ...

Klaviyo (NYSE: KVYO), the company that powers smarter digital relationships for 167,000+ businesses, today announced Klaviyo B2C CRM, the only customer relationship management (CRM) platform built for ...

IDC conducted a survey of 417 contact centers in the United States to gather contact center performance measurements. Wide variations were seen in many of the standard contact center metrics.Where do ...

AI-driven conversational interfaces, such as chatbots and voice assistants, can simplify this process by allowing users to ...

AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with ...

A new offering from Klaviyo is billed as the only customer relationship management platform built for consumer brands, not B2B firms.

Rather than manually changing a new lead to a new customer, manually inputting their order value, manually sending a ...

Join us as we explore how AI is revolutionizing workflow execution-eliminating friction, enhancing efficiency, and ...