“Using the legitimate mass mailing service Constant Contact ... and used by a malicious actor to access the customer’s Constant Contact accounts. “This is an isolated incident, and we ...

Tired of the AI buzz? Discover the latest contact center trends that have nothing to do with artificial intelligence or ...

Genumark leverages Constant Contact’s offerings for a successful holiday season, focusing on sustainable gifting, ...

Meeting Customer Needs Across Every Channel - without the Hassle - cirrus contact centre - contact centre tips ...

A look at key challenges small business owners are facing this holiday season, with practical marketing strategies to help ...

It says reducing agent burnout is one of the top priorities for customer contact leaders ... As a customer, I typically expect outstanding service from a company, and agents feel that pressure.

Mattel has apologized after the web address of a porn site was mistakenly printed on the packaging of its newly released “Wicked” dolls.

Interactions (purchases, returns, customer service requests, etc ... If your business often relies on email marketing, software like Constant Contact can help you automate your workflow and build ...

The customer service representative Neo was beyond what ... Promotions and discounts: Hertz runs a constant stream of discounts and special offers on everything from extended rentals to weekend ...

We require contact information ... and helpfulness. Worst Customer Service Experience in the Nation by far. Almost impossible to get a live human on the phone. Constant issues with TV Flex/Exumo ...

Residents living off East Railroad Street say they have been dealing with these outages consistently since 2023.

Contact center software startup Regal Voice Inc. announced today that it has raised $40 million in new funding to accelerate the rollout of its AI Phone Agents for contact centers.