A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Imagine contacting customer support and receiving an instant, context-aware response that perfectly addresses your needs—no ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

Nikhil Jha, an insurance advisor, has raised concerns about widespread mis-selling in the insurance sector, driven by the lure of attractive commissions for agents. In a post on X (formerly ...

He added, “Respondents cited factors such as proximity, speed, customer service, and cash availability as reasons for their choice. Many also noted that POS agents are more personable and ...

“Multi-agent AI changed everything for us,” said Goren. “With Xpander’s tools, we automated complex tasks like ticket enrichment and customer ... software-as-a-service (SaaS) solutions ...

Smart assistants recommend products, negotiate deals, and even handle customer service. Big retailers and ... which provides autonomous AI agents for e-commerce businesses. Prosus Ventures ...

These agents excel in customer service scenarios, managing tasks such as authentication workflows and live interactions. By allowing real-time responsiveness and coordination, OpenAI’s ...