Mr. Rama Krishna Inampudi is a seasoned technology leader with over 17 years of experience in the banking and financial services sector.

Paycom Software reported a strong fourth-quarter earnings beat with impressive revenue growth, although client count growth remained flat.

For organizations ready to embrace the future, building the right infrastructure is the first step toward achieving ...

In the early 2000s, Motorola struggled with product defects and a decline in customer satisfaction. To improve its business ...

Process mining and Generative AI are two powerful technologies that are revolutionizing the field of data science. Process mining involves extracting knowledge from event logs to gain insights into ...

The following explores the ins and outs of real-time analytics and presents a few best practices that can help companies use ...

Amazon has announced a trial run of a new feature that redirects customers to the brands' websites for products not available ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Satisfaction in airlines’ customer service has improved in the last six months, reaching +59. Despite this, four in ten ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Here’s what we learned about customer acquisition strategies for direct mail based on this year’s survey data.