Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

When college students are treated as customers a number of disastrous outcomes ensue, including grade inflation.

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

On Amazon, a good product rating percentage is generally considered to be 80% or higher, which corresponds to a four-star ...

Noticing that a customer is looking for a specific item or offering assistance before they ask — shows customers that they ...

Burnley is gearing up for a bloomin’ good time this February as local businesses come together to celebrate its customer ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Technology is at the heart of our accelerating evolution, and we are all now beginning to recognize that AI is the next generation of advancement.

That single view of the customer has always been a Holy Grail for marketers - and it's never been more important than today ...

Steve Hsu, founder of AI startup SuperFocus, shares the three reasons he plans to switch to DeepSeek from closed-source ...

CBE Customer Solutions Welcomes Rachel Rybicki as Chief Client Success Officer, Bringing Fresh Expertise to Client Success ...