Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

A routine refund turned into a moment of unexpected rudeness for a shift lead and team trainer at a travel stop, leaving her ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

When college students are treated as customers a number of disastrous outcomes ensue, including grade inflation.

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

On Amazon, a good product rating percentage is generally considered to be 80% or higher, which corresponds to a four-star ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Burnley is gearing up for a bloomin’ good time this February as local businesses come together to celebrate its customer ...

Noticing that a customer is looking for a specific item or offering assistance before they ask — shows customers that they ...

Wondering why is customer service important? Richard Alvin looks at how excellent service drives loyalty, boosts reputation, ...

A New Bedford neighbor and long-time Honey Dew Donut employee has been recognized all over social media, as a person who ...

Technology is at the heart of our accelerating evolution, and we are all now beginning to recognize that AI is the next generation of advancement.