Gloria Brown contacted WBTV for help after she says her laptop was broken during a flight and she was struggling to get ...

American Airlines faces severe customer service issues and racial discrimination claims, leading to a rethinking of ...

𝐪𝐮𝐢𝐜𝐤𝐥𝐲 𝐜𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐚 𝐥𝐢𝐯𝐞 𝐫𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞 𝐚𝐭 ...

American Airlines announced the layoff of hundreds of employees Monday as the carrier seeks to reorganize and improve its ...

As social customer service became a more robust offering at American Airlines, we sat down as a team and developed a list of key characteristics that would define the voice of our Twitter channel.

He says he'll avoid American from now on. But even airlines like United weren't as bad as they have been in the past, at least when it comes to customer service. The American Innovation index ...

For the first time in recent history, a key American Airlines customer satisfaction metric ... and inconsistent service delivery. But speaking Thursday on the airline's fourth quarter earnings ...