In a LinkedIn post published last week, fintech commentator David Birch posted a screenshot of his interaction with a Virgin ...

For people who hate making mundane phone calls, Google has an AI solution.

Virgin Money’s AI-powered chatbot has reprimanded a customer who used the word “virgin”, underlining the pitfalls of rolling out external artificial intelligence tools.

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The bank’s customer service tool responded ... “Rest assured, we are working on it,” the bank said. “This specific chatbot is one that had been scheduled for improvements which will ...

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How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.

With the AI Chatbot service, we are able to give clients a ... team that’s busy with day to day operations and in-person customer interactions and which can’t frequently monitor online ...