Nice provides cloud and on-premises software solutions that primarily serve the customer engagement market as well as the financial crime and compliance, or FC&C, market. The majority of revenue is ...

Gainsight, the world’s leading Customer Success platform, today announced the launch of the first customer agent for Slack, one of only 20 AI applications debuting on the Slack Marketplace. Designed ...

Both packages are designed with the customer in mind, offering omni-channel support that includes voice, SMS, email, social ...

Klaviyo (NYSE: KVYO), the company that powers smarter digital relationships for 167,000+ businesses, today announced Klaviyo B2C CRM, the only customer relationship management (CRM) platform built for ...

IDC conducted a survey of 417 contact centers in the United States to gather contact center performance measurements. Wide variations were seen in many of the standard contact center metrics.Where do ...

AI-driven conversational interfaces, such as chatbots and voice assistants, can simplify this process by allowing users to ...

A new offering from Klaviyo is billed as the only customer relationship management platform built for consumer brands, not ...

In this article, we are going to take a look at where Salesforce, Inc. (NYSE:CRM) stands against other hot tech stocks to buy right now. In 2024, the S&P 500 IT Sector Index outperformed the ...

In this article, we are going to take a look at where Salesforce, Inc. (NYSE:CRM) stands against other AI stocks sending shockwaves on Wall Street following DeepSeek scare. The pace of artificial ...