When it comes to addressing nail health issues, Kerassentials has garnered significant attention. With numerous Kerassentials ...

Gainsight, the world’s leading Customer Success platform, today announced the launch of the first customer agent for Slack, one of only 20 AI applications debuting on the Slack Marketplace. Designed ...

Bestqool is one of the earliest brands in the red light therapy industry, pursuing innovation in product development to meet ...

Both packages are designed with the customer in mind, offering omni-channel support that includes voice, SMS, email, social ...

Traditionally, supply chains have focused on cost savings and operational efficiency, often measured by metrics like On Time, In Full (OTIF). However, as CEOs increasingly expect supply chains to ...

You will always have the end of the year to acquire new customers with timely needs. But that can’t be the dominant source of ...

IDC conducted a survey of 417 contact centers in the United States to gather contact center performance measurements. Wide variations were seen in many of the standard contact center metrics.Where do ...

AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with ...

Craig Freeman,  suffered a lesion, inflammation to his stomach, external bleeding and constant vomiting after a rare visit to the fast food chain in December.

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Rather than manually changing a new lead to a new customer, manually inputting their order value, manually sending a ...

As people rely more and more on AI for recommendations on everything from product purchases to trip planning, brands are ...