LoyaltyLoop, a leading provider of customer experience (CX) services to businesses and brands, is pleased to announce the release of their latest CoreBridge Integration, bringing a new simplicity and ...

The core idea behind the selective response strategy is that GenAI should strategically decide whether to respond fully, provide lower-quality answers, or remain silent on specific queries. This ...

Instead of encouraging people to buy things they don’t need, how can we creatively and intuitively deliver what they do need?

We view Palantir’s financial position as healthy and improving. As of December, Palantir had nearly $2 billion in cash and $3.1 billion in marketable securities (mostly US Treasury securities) and no ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

The combination of closed loop quality systems and AI-driven machine vision is transforming manufacturing by enabling ...

Learn how customer feedback helps online casinos improve games, services, and user satisfaction. A vital tool for a better gaming environment and innovation.

With the advent of generative AI, the teams responsible for PMF and GTM—product and marketing—must be more aligned than ever.

Fans have wondered how a film adaptation would tackle that, and the answer seems to be simple: time loops. "The movie has this mechanic where things start over and they get to try again," said ...

Environmental and consumer advocates marched from the Citizens Utility Board offices to the Illinois Commerce Commission in the Loop on Monday ... would show up on customer bills in the form ...

Companies need to include customer feedback in the development process at every point along the way. A good feedback loop is essential for identifying unmet needs, discovering new opportunities ...