Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...

Ben Gran is a freelance contributor for Forbes Advisor on banking. He also writes for The Ascent (a Motley Fool service), where he covers insurance, credit cards, personal finance and investing.

“Time and again, bank customer satisfaction surveys throw up one key message: traditional high street banks continue to be outflanked by their digital counterparts,” said Reena Sewraz of ...