Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

According to Capterra, a division of Gartner, in the past two years, customer satisfaction scores have improved for 63% of U.S. businesses. And there’s a reason. According to Laura Burgess ...

With millions of customers in more than 90 countries, Microsoft Corporation hardly requires an introduction in many parts of ... ensuring broad customer satisfaction, and quickly containing ...

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Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Car ...