For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Imagine contacting customer support and receiving an instant, context-aware response that perfectly addresses your needs—no ...

Discover how AI agents are transforming the SaaS landscape with automation, efficiency, and natural language interfaces for seamless business ...

The company is using those connectors as part of its new Universal Knowledge service, which underpins the Glean Agents platform ... as automating responses to customer’s emails, qualifying ...

AI has evolved beyond a simple tool for assistance and has become a dynamic force driving business transformation. Over the past year, generative AI adoption among business leaders and decision-makers ...

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USAA has earned the highest customer service ratings from US consumers for the second year in a row, according to a recent report from Temkin Ratings. The company's banking operations took the top ...

Tech vendors like OpenAI and Microsoft are banking on business readiness to use the autonomous AI bots, but companies aren’t so sure.

Islanders defenseman Noah Dobson has switched agents. Getty Images He is expected to start skating during the 4 Nations break. Dobson was eligible to sign a contract extension last summer but ...